Predict loyalty shifts. Prevent churn. Grow retention.

Customer Loyalty Intelligence is a data-driven solution that combines the Loyalty Shift Index (LSI) and churn prediction to help you understand not just how loyal your customers are, but how their loyalty is changing, and what’s likely to happen next. By blending sentiment movement with machine learning, we give you a clear, predictive view of customer risk and opportunity, and the actions to improve retention and grow loyalty.

Our Customer Loyalty Intelligence offering combines

• The Loyalty Shift Index (LSI) - a powerful metric that tracks momentum in customer sentiment using your existing NPS data
• Churn prediction modeling powered by Machine Learning, to identify which customers are most likely to leave

What You Will Discover:

• Which customers are likely to churn, based on behavior and history
• Who’s quietly drifting from Promoter to Passive
• Which customers are trending up — and worth re-engaging
• Where churn risk is rising, even if NPS looks stable
• How much revenue could be recovered from improving loyalty

Ready to Get Started?

Let us show you what your NPS isn’t telling you.